FAQs

We're here to assure you that your credit card information is safe when you're ordering from Jireh Design. Our website incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions.

Our checkout process uses PayPal, Shopify Payments, AfterPay (4 Installment Payments For US Residents Only), Elo, Shop Pay, Apple Pay, Google Pay, the most trusted online payments solutions. Because of this, we have all the same securities and payment fraud protection.

We accept Visa, MasterCard, Discover, American Express, JCB, and Diners Club which adds another layer of protection. So all in, your order and your information is safe.

Domestic

All taxes are applied at check-out according to the state/province of the shipping address.

International

All duties and taxes are calculated within the final price before you complete payment. In most cases, this means you won’t have to pay extra charges upon receiving the package (but this does vary depending on the country). Duties and taxes are non refundable.

*International order numbers begin with ‘GE’

Yes! You can purchase an electronic gift card by clicking here. We do not offer gift cards for international customers at this time.

Click on “Continue to Checkout” from your shopping cart and enter your code in the field that indicates “Gift card or discount code.” Be sure to click “Apply” before proceeding to the next page.

Please note: you can only apply one code per purchase.

We are unable to make changes or cancel orders once they’ve been placed. Our team works quickly to fulfill orders so we can get your jewelry to you as soon as possible. If you’ve entered an incorrect shipping address or need to cancel your order, please reach out immediately to shopjireh.pr@gmail.com. We will try our best to accommodate your request but we cannot make any guarantees.

We cannot retroactively apply promotion codes to any orders.

Keep your jewelry away from perspiration, water, perfume and cosmetics. This is especially important for our gold-plated pieces which are more prone to oxidation and tarnishing.

Be sure to remove your jewelry before sleeping, showering/bathing, swimming or engaging in any other activity that is subject to friction or contact with moisture.

Store your jewelry appropriately (and keep it in a cool, dry spot) to maintain luster and prolong life. If you need to clean your jewelry, only use a non-abrasive cotton or microfiber cloth.

Read more about jewelry care here.

We currently ship Worldwide.

Our shipping times are us follows.

For the USA (including Hawaii and Alaska): you should receive your order within 2-4 weeks of placing it.

For everywhere else: you should receive your order within 3-6 weeks of placing it. The wide range is due to different policies of customs clearance in different countries. Most of our customers get their order within 4 weeks!

We are a small, independent company so these are guidelines not hard and fast rules! Just contact us if you need an update estimated time of arrival for your order.

Apologies for the inconvenience! If you received a damaged or defective item, wrong item, or are missing an item from your order, please contact us at shopjireh.pr@gmail.com and our team will help.

We are strictly following the Center of Disease Control and Prevention (CDC) guidelines and are taking extra steps to keep our products, our team, and you - our valued customers! - safe. Our online store remains open 24-7 and our Logistics team is working hard, Monday through Friday, to get orders to you as soon as possible. Reach out to us via email, talk to us on social media, tell us what you want to hear from us. -Jireh Design Family